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At Loved by Ella, we’re passionate about making women look and feel beautiful.
Each piece in the Loved by Ella collection is designed to flatter every bride and make her day that little bit more special. Because you deserve to look as good as you feel on your wedding day!
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FAQS
Shipping – When Will I Get My Delivery?
Shipping times are estimated based on Australia Post’s guidelines. We pack your beautiful pieces the same day you order and ship in bulk every two days.
Enjoy free express post on all orders over $99 within Australia!
Can I Ask a Question?
Of course! We love helping our brides pick the perfect pieces. Just pop us an email through the contact form, and we’ll get back to you within 24 hours.
Does My Order Include the Pretty Packaging I See on Socials?
Yes! We believe every delivery should feel like opening a present—so no extra charge for our gorgeous packaging!
How Do I Care for My Oh-So-Pretty Robe?
Though hand washing is recommended, we’ve tested them (a lot!). A gentle cycle in a wash bag or pillowcase works beautifully, followed by air drying. Got wrinkles? Steam them out with a steamer or hang the robe in the bathroom during a hot shower for a quick refresh.
Do You Offer Plus Sizes?
Sizing can be tricky since every body is beautifully unique. We’ve designed many robes as one-size-fits-most to make it easier, especially for bridal parties.
For sizes 16+, some robes come in a larger fit. Our garters vary—some are super stretchy and fit larger sizes, while others fit best for sizes 6-14 (check product details for specifics). If you're unsure, just ask us!
Do I Need to Sign for My Package?
Yes, you can choose to sign or have it delivered to your workplace if that’s more convenient. If you miss it, a calling card will be left for collection.
I’m Sending This as a Gift—Is There a Receipt in the Box?
Nope! Your receipt is emailed to you, and the box arrives with all the beautiful packaging—no paper receipts inside.
How High Should I Wear My Garter?
The most comfortable spot is just above the knee. But there’s no need to wear it all day—just pop it on for your "getting ready" pics and then again for the reception. If it feels better higher up your leg, go for it—whatever works for you!
What’s Your Returns Policy?
We totally get it—choosing the right size can be tricky! If something isn’t quite right, just shoot us an email straight away. We’re here to make sure you’re 100% happy with your purchase. If we agree that a return is needed, here’s how it works:
- Post it back within 3 days of receiving your order.
- Include a quick note (or email us) with the reason for the return and whether you’d like a refund or exchange.
- The item needs to be in its original packaging and in perfect condition.
A couple of things to keep in mind:
- Return shipping fees aren’t refundable.
- Sale items can’t be refunded, but we’ll always help you find a solution if possible!
We take pride in checking every single item before it leaves us. But if something does slip through the cracks and you receive a faulty product, let us know right away—we’ll sort it out in no time!
Do You Accept Afterpay?
Yes, we do! 🎉 You can shop now and pay later with Afterpay at checkout. No need to wait—get your perfect veil, robe, or garter today and split the payment into four easy, interest-free instalments.
Pro tip: It’s a great way to grab everything you need without stressing your budget. Just make sure you keep up with the payments to stay in Afterpay’s good books!